Refund policy
At TEAM.ME LTD, we are committed to providing personalized, top-quality solutions for career sites, candidate experiences, and video content. We understand that working with a new service provider is an important decision, and we strive to make sure you feel confident and satisfied with every step of the process.
Because our services are tailored specifically to meet your unique needs, we have a clear and flexible refund policy that reflects our dedication to providing you with the best possible experience.
1. Personalized Services
Given that our services are customized and require careful planning and execution, we typically do not offer refunds once work has begun. This includes services such as:
- Customized onboarding and career site setup.
- Tailored video content production.
- Personalized candidate experience enhancements.
However, if there is any part of our work that doesn’t meet your expectations, please reach out! We're here to listen, and we will work with you to make revisions or find a solution that makes you happy.
2. Subscription Cancellations
If you decide that TEAM.ME LTD is no longer the right fit for your needs, we make it easy to cancel your subscription. Just let us know 30 days before your next billing cycle, and we’ll take care of it for you. Please note, we do not offer refunds for services already provided, but we will ensure that you’re not charged for future services if you choose to cancel.
3. Custom Work and Video Solutions
We know that custom work, such as career site development and video production, requires time and care. Once a project has started, we can’t offer refunds for work already done. However, if you feel that the work isn’t aligning with your vision, we are more than happy to discuss adjustments or revisions that can get us closer to what you need.
4. Our Commitment to You
Our goal is to make sure you're completely satisfied with the services we provide. If you ever feel that something isn't quite right, please contact us within 7 days of receiving the service. We’ll do our best to address your concerns and make things right. While we can’t issue refunds, we are fully committed to ensuring your project is exactly what you envisioned.
5. Dispute Resolution
If any issues arise, we encourage you to reach out to our team directly. We value open communication and will do everything we can to resolve any problems in a fair and timely manner. We want to ensure that you're happy with your experience, and we’re here to help every step of the way.
6. Unforeseen Circumstances
While we do everything we can to ensure that your project moves forward smoothly, there may be circumstances outside of our control—such as technical issues or unexpected delays. In these cases, we will do everything in our power to find a solution that works for you, though we do not offer refunds for delays caused by these factors.
7. Digital Products and Subscriptions
Once you've gained access to any of our digital products or services, including your personalized career site, video content, or subscription tools, refunds are not available. However, if you ever encounter issues or have questions, our support team is always available to help.
We’re here to make sure your experience with TEAM.ME LTD is a positive one. By using our services, you acknowledge and agree to this policy. If you have any questions or concerns, please don’t hesitate to reach out. We’re here to support you every step of the way.
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